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- Hardware testing and performance validation - Provide remote support for network & system issues - Configure & support firewall VOIP, Routing, Switching, Wi-Fi - Support Cisco, HP, Aruba, Juniper, Fortinet, Palo Alto devices - Network troubleshooting and performance monitoring - Setup & configuration of WAP, Routers, Switches, Firewalls - Hardware replacement & on-site support - Maintain inventory & ensure availability of spare parts - Support hosted IP voice solutions - Provide AMC( Annual Maintenance Contract ) support Requirements -Cisco certification(CCNA/CCNP) - Router & Switch hardening - Troubleshooting & Issue resolution - Server testing & basic diagnostics - Hands-on with Cisco networking products - Incident documentation & reporting - Strong communication & Interpersonal skills
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